Terms & Policy

Shipping Policy

All orders are shipped via TRACK ON and DHL . It takes minimum 15 working days for delivery.

All orders require a signature upon receipt.

Shipping is free only for customers in India. Handling or convenience charges may apply. For customers outside India, international shipping charges as well as duties and taxes as applicable according to the international shipping policy are payable by the customer.

Return Policy

We are unable to accept returns on any products.

Sitara will not provide the option of exchange for any reason including colour mismatch or exchange for size.

In case you ordered the wrong size, we can offer to alter it without a charge. However, Shipping charges will be borne by the customer.

In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You must email us at info@sitarajaipur.com about any damaged items in your shipment within 24 hours of receiving your order.

Upon authorization of returns, we will gladly offer you store credit on a case-by-case basis.

Cancellation by Us

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verification’s or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account within 7 working days.

Colors

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product Descriptions

sitarajaipur.com attempt to be as accurate as possible. However, it does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

The prices displayed on this site are quoted in INR currency. For customers outside India, you can view the price using the currency converter available on google. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

Product properties and wash care

All of sitara’s products are handcrafted using the finest materials. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, and embroidery. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity. we suggest you to dry clean all the products and specially the ones that say dry-clean only in the description.